The network is comprised of psychiatrists, psychologists and masters-level clinicians (MFT, LCSW, LPC). To join the network, providers have undergone an extensive onboarding process:
- Interview and evaluation of their technical setup and skills;
- HIPAA and HITECH requirements and safeguards;
- Training on telehealth best practices and ethical standards; and
- One-on-one training on the Breakthrough technology.
If you encounter a member who has a specialized need and you are unable to locate a provider within the Breakthrough network, you may recommend a provider for participation by sending an email to firstname.lastname@example.org with the following information:
- Name and contact information for the provider
- License type
- State of licensure
- Reason for nomination
In addition, the Breakthrough team is available to work with you to obtain a single case agreement with a provider who is not contracted in the Breakthrough network. Please contact 888-282-2522 for assistance.
Breakthrough’s Provider Profiles
Breakthrough’s site contains provider profiles, which are intended to assist the member in selecting a provider that best meets their needs. The profiles contain the following information and can be accessed by going to www.breakthrough.com, clicking “Find a Therapist” and entering the member’s search criteria at the top of the page:
- Demographics served
- Practice summary
- Insurances accepted
- Self-pay rate
- Member disclosure forms
- Contact information
Breakthrough’s unique provider profile process, allows members to view videos of network providers discussing their approach to their clinical practice, the areas of practice specialization and how the provider’s life experiences have informed their practices. We encourage you to review the videos as part of the provider selection process.